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At 6:31, the dispatcher asked the crew for a brief moment to coordinate further. The situation then changed as the teams began coordinating the arrival.
At 6:45, someone asked whether the emergency vehicles were using the ground or tower radio channel. Less than 30 seconds later, the tower cleared flight 2384 to enter lane eight for gate 41.
The accident site is seen at LaGuardia Airport after the Air Canada plane collided with the fire truck. | Source: Getty Images
By 7:03, the crew received orders to head to the ramp and briefly confirmed they were moving in.
And then the transcript reaches the moment that now stands out the most.
At 7:10, “Truck 1” is heard. Seven seconds later comes a blunt warning: “Truck 1, stop.” The next moments can’t be heard clearly.
Emergency personnel around the tarmac. | Source: YouTube/KHOU 11
That abrupt sequence is what makes the audio so haunting. It captures the final attempt to halt the truck before the recording drops into confusion.
When the audio resumes, the tone has completely changed. The calm rhythm of instructions is gone, replaced by the stunned language of people reacting to something they had just seen unfold.
At 10:16, one voice says, “We’re holding here.”
The accident site is seen at LaGuardia Airport. | Source: Getty Images
A second later comes the explanation:
“Alright, there’s an incident on the field.”
The reply says it all:
“Yeah, we saw it, man.”
Emergency responders work at the scene where an Air Canada Express CRJ-900 sits on the runway after colliding with a Port Authority fire truck at LaGuardia Airport. | Source: Getty Images
From there, operations appear to grind to a halt. By 11:42, the recording says that the airport had shut down due to an active incident on the field. The dispatcher told the crew to wait and check back in ten minutes.
The shutdown continued well beyond the immediate aftermath. At 18:08, another message states, “We’re not moving aircraft right now, all right. When I have more for you, I will reach out. I don’t know, just call the tower, and we’ll figure it out. This could have been a big incident.”
But the most devastating exchange comes near the end of the recording, when the emotional weight of what happened seems to land in full.
Port Authority representative gives press conference after an An Air Canada Express plane colliding with a fire truck at LaGuardia Airport on March 23, 2026, in New York City. | Source: YouTube/NBC New York
At 25:26, one person mentioned that they were already working on the situation and commented on how difficult it was to watch.
Five seconds later, at 25:31, another voice says, “Yeah, I know I was here. I tried to reach out to my stuff [sic], and we were dealing with an emergency earlier. I messed up.”
The response, just seconds later, is the line that lingers: “No man, you did the best you could.”
The outlet also reported that footage from the scene showed the emergency firetruck crushed up against the nose of the plane.
More details from BBC live said the aircraft, carrying 72 passengers and four crew members, had arrived from Montreal on Sunday evening and was traveling at about 24 mph.
A traveler looks at canceled flight schedules on a screen at Terminal B in LaGuardia Airport in New York City on March 23, 2026. | Source: Getty Images
